Refund policy

Return & Refund Policy

At CrownedGeneration.com, all of our products are custom made specifically for each order. Because of this, we unfortunately do not accept returns or size changes.

Please carefully check our size guide before placing your order to make sure you select the correct size.

Damaged, Defective, or Incorrect Items

We carefully inspect our products before they are shipped. However, if your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

To report an issue, please email us at:

support@crownedgeneration.com

Please include your order number, a description of the issue, and clear photos of the item and/or packaging. This allows us to properly assess the situation and find the best solution for you.

If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate solution, such as a replacement or refund.

Size Changes

Because every item is custom made for each order, we do not offer size changes or exchanges.

Please make sure to carefully review our size chart before ordering. If you are unsure about which size to choose, feel free to contact us before placing your order.

Order Cancellations

Because our products are custom made, orders may enter production shortly after they are placed. Therefore, we cannot guarantee that an order can be cancelled once it has been placed.

If you need to make a change to your order, please contact us as soon as possible at support@crownedgeneration.com.

Refunds

If your item arrives damaged, defective, or incorrect and your claim is approved, we will determine the appropriate solution, which may include a replacement or refund.

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.